Shipping Policy

Introduction

At Nume, we strive to provide reliable and efficient shipping services. This policy outlines our shipping procedures, delivery timeframes, and related information.

In this Shipping Policy, "Nume," "Nume Labs," "we," "us," or "our" refers to Nume OÜ, a company registered in Estonia, having its registered office at Tartu Maantee 67/1-13B, 10115 Tallinn, Estonia. Nume operates the websites numelabs.org, numelabs.io, nume.com.au, and any other domains or subdomains under the Nume brand (collectively, the "Websites"), and all associated services.

Processing Time

Following confirmation of your payment, we begin the process of preparing your order for shipment. Orders require up to 5 business days for processing before shipment. This timeline ensures that we maintain the high standard of care and accuracy you expect from us. Once your order ships, you will receive a shipping confirmation email with tracking information.

Delivery Timeframes

We partner with reputable courier services including DHL, UPS, Australia Post, and Royal Mail (for UK customers) to ensure your orders are delivered safely and efficiently. Estimated delivery timeframes:

• Standard Shipping: 5-14 business days after processing
• Metropolitan areas: Generally faster delivery within the standard timeframe
• Regional areas: May require additional time within the standard timeframe
• Remote areas: May experience the longest delivery times within the standard timeframe

Shipping Options

We offer the following shipping options for all orders:

We also offer free standard shipping on orders over $100 for all destinations. Express shipping options are available at the rates shown above.

For reliable delivery, we partner with several trusted shipping carriers:

• Australia: Australia Post and DHL
• New Zealand: DHL and local courier partners
• United Kingdom: Royal Mail and DHL
• Express Services: Primarily fulfilled by DHL and UPS

International Shipping

We currently ship to Australia, New Zealand, and the United Kingdom only. We plan to expand our shipping options to other countries in the near future. When available, international shipping typically takes 2 to 7 business days, depending on the destination and customs clearance procedures.

International Shipping Compliance

When ordering from Nume, please note the following important policies regarding international orders:

• It is your responsibility to ascertain and comply with all applicable local, state, federal, and international laws regarding the receipt, possession, use, and sale of any item purchased from our website.
• When ordering products for delivery to countries outside the United Kingdom, you are considered the importer of record and must comply with all laws and regulations of the destination country.
• Customs authorities may apply import duties, taxes, or fees to your shipment which are not included in our prices or shipping charges. These additional charges are your responsibility.
• While we partner with reputable third-party logistics couriers for shipping and delivery services, these couriers are not sponsors of products sold on our website and do not endorse or assume responsibility for their quality, claims, or regulatory compliance.

Nume reserves the right to refuse shipping to any country or address where regulatory compliance cannot be assured or where shipping restrictions apply.

Customised Products

For orders involving customised wellness products or supplements, additional processing time is required due to the specific and personalised nature of these preparations.

• Extended Processing: Processing times for customised orders can extend up to 10 business days. This allows our team to carefully prepare and verify each item to meet your individual needs.
• Current Delays: We are currently experiencing a higher volume of inquiries and orders for certain customised products. Due to this increased demand, processing times may be longer, with potential delays extending the wait time to 7–10 business days. We appreciate your patience as we work diligently to prepare and deliver your order with the utmost care.
• Consultation Follow-up: For products requiring consultation, our team will ensure your custom formulation meets your specific requirements before processing.

Shipping Delays and External Factors

While Nume strives to meet our stated timeframes, certain circumstances beyond our reasonable control may cause shipping delays, including but not limited to:

• Public holidays and weekends
• Peak shopping seasons (holiday periods, promotional events)
• Customs inspections and import regulations for international shipments
• Carrier delays or disruptions due to strikes, severe weather, or natural disasters
• Supply chain disruptions affecting logistics networks
• Other unforeseen circumstances affecting our ability to process or ship orders

Nume makes every effort to accommodate customers and expedite orders where possible, but we are not liable for shipping delays caused by external factors beyond our reasonable control. Once an order has been dispatched, delivery timelines are the responsibility of the carrier.

Important: Nume is not responsible for shipment delays nor will we replace any goods stolen upon delivery. We recommend ensuring someone is available to receive your package or arranging for secure delivery options with the carrier.

Non-Dispatch Policy

To ensure the effectiveness of your personalised program or products, we adhere to a strict non-dispatch policy under specific conditions:

• Lack of Communication: If there has been no communication from you for more than a month, or if you have been unresponsive to our attempts to contact you, we will not proceed with the dispatch of any products.
• Program Alignment: This policy ensures that your program remains consistent with your current needs and preferences.
• Missed Dispatches: Please note that dispatches are aligned with your program timeline. If dispatches are missed due to a lack of responsiveness, these missed shipments will not be compensated for after your program ends.

We understand that circumstances can arise, and we strongly encourage participants to maintain open communication with us throughout their program to avoid any interruptions. It is essential to remain in regular contact with us to ensure your personalised program proceeds without interruption.

Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information. You can track your order by:

• Clicking the tracking link in your confirmation email
• Logging into your account on our website
• Contacting our customer service team

Lost or Damaged Packages

If your package appears to be lost or damaged during transit, please contact our customer service team at support@numelabs.org within 7 days of the expected delivery date.

We will work with our shipping partners to locate your package or process a replacement if necessary.

Related Policies

This Shipping Policy should be read in conjunction with our other policies:

• Terms of Service
• Privacy Policy
• Payment Methods
• Returns Policy
• Legal Notice

Questions About Shipping

If you have any questions about your shipment or our shipping policy, please contact our customer service team at support@numelabs.org.